Warranty & Service Policy
We supply and install hot water systems — we don't ship them. Here's how warranty and service work when we're the team that fits and looks after your system.
Last updated: November 2026
Supplied and installed, not shipped
Why this is a warranty & service policy, not shipping & returns.
Sydney Hot Water Systems is a come-to-you installation and service business, not an online store. We don't post or ship hot water systems for self-installation — we supply the unit, install it to code at your property, and take the old one away. Because of that, the usual 'shipping and returns' of a retailer don't apply; what matters here is warranty and service, which is what this policy covers.
Every system we install is covered two ways: the manufacturer's warranty on the unit itself, and our own workmanship on the installation.
Two layers of cover
A new system installed by us carries both of these — and we're your single point of contact for both.
Manufacturer's warranty
Every unit we supply carries the manufacturer's warranty for its make and model. If a warranted fault arises, we liaise with the manufacturer and carry out the warranty work, so you're not caught between brand and installer.
Our workmanship
We stand behind our installation work. If something isn't right with how we fitted it, we'll come back and make it right.
Ongoing servicing
We service what we install (and systems we didn't), keeping valves, pressure, the anode and temperature in check so your system reaches the top of its life and its warranty stays valid.
How to make a warranty or service claim
One call, and we sort out which cover applies.
If your system develops a fault, call us on 1300 096 668. We'll confirm whether it falls under the manufacturer's warranty, your installation workmanship, or is wear-and-tear needing a standard repair, and we'll arrange the visit. Keeping your system on a regular service schedule is the best way to keep its manufacturer warranty valid — most brands require it.
Warranty periods and conditions vary by manufacturer and model; we'll confirm the specifics for your system at the time of supply. This policy describes how we handle warranty and service in general — it isn't a substitute for the manufacturer's own warranty terms.
See also: book a service · repairs
Call 1300 096 668
Call 1300 096 668
We'll confirm the cover and arrange a visit — the same team that installed it, Sydney-wide.
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