Privacy Policy
How we collect, use and protect the personal information you share when you request a quote or get in touch.
Last updated: November 2026
Your privacy matters
Sydney Hot Water Systems respects your privacy and handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how we look after it.
By requesting a quote, contacting us or using our website, you agree to the collection and use of information as described here.
What we collect, and how we use it
We only collect what we need to quote and carry out your hot water job.
What we collect
Your name, contact details (phone, email) and the service address, plus details about your hot water system and the work you need. Our website may also collect standard analytics such as pages visited.
Why we collect it
To prepare quotes, schedule and carry out work, process any rebates, provide warranty and service support, and respond to your enquiries.
How we protect it
We store your information securely and limit access to those who need it to do their job. We don't sell your personal information.
Disclosure, your rights and contacting us
You can access, correct or ask about your information any time.
We may share your information with parties needed to complete your job — for example a manufacturer for a warranty claim, or a scheme administrator for a rebate — and where required by law. We don't disclose your information for unrelated marketing without your consent.
You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by calling 1300 096 668 or using our contact page. We'll respond within a reasonable time.
We may update this policy from time to time; the current version always applies.
See also: contact us
A template to be reviewed
This privacy policy is provided as a standard template for a hot water service business. It should be reviewed and, where needed, tailored by the business owner or a legal adviser before publishing, to make sure it reflects your actual data practices and current legal requirements. This page is typically set to no-index.
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