24 hours · After hours · Sydney-wide

Emergency Hot Water Repairs Sydney

Lost hot water, a burst tank or water going everywhere? Our line is attended 24 hours and we attend after-hours emergency call-outs right across Sydney. Call now and a real person will triage your situation and get a licensed plumber moving.

Call 1300 096 668
How it works

What happens when you call

When you call our 24-hour line, a real person triages what's happening — is water flowing, is there a gas smell, who's in the home — and gets a licensed plumber moving. We prioritise genuine emergencies and tell you honestly how soon we can reach you.

On arrival we make the situation safe first, diagnose the fault, and give you the honest call: a repair tonight, a temporary make-safe, or a planned replacement. You approve the price before any work starts.

Licensed Sydney plumber attending an after-hours hot water emergency
When to call now

What counts as an emergency

If any of these are happening, don't wait for a next-day booking — call and we'll triage it.

Burst or badly leaking tank

Water pouring from the unit or flooding the area. Shut off the water supply if you safely can, then call — this needs attention straight away, not a next-day booking.

No hot water in a vulnerable household

No hot water overnight with infants, elderly or unwell people at home is treated as a priority, not a wait-and-see.

Gas smell near the unit

A gas smell is a safety issue first (see the steps below), then a repair. Don't ignore it and don't try to fix it yourself — get it made safe, then call us.

Scalding or no cold mix

Water coming through dangerously hot, or a failed tempering valve, is a scald risk — especially around children. We prioritise it.

See also: Not urgent? Standard hot water repairs · Try troubleshooting first

Gas safety

A gas smell is a safety issue first

If you smell gas — do this first

  • Don't touch light switches, power points or anything that could spark
  • Put out any flames and don't use your phone right next to the smell
  • Turn the gas off at the meter only if you can reach it safely
  • Get everyone outside into fresh air
  • Call 000 if anyone is in danger, or your gas emergency line, then call us

What not to do

  • Don't try to relight or repair a gas appliance yourself
  • Don't turn electrical switches on or off
  • Don't stay inside to 'wait and see'
  • Don't assume it will clear on its own
  • Leave the gas off until a licensed professional has checked it
A burst hot water tank leaking water — a genuine emergency repair call-out
A burst or badly leaking tank needs attention straight away — shut off the supply if you safely can, then call.
Response & service areas

Where we attend after-hours call-outs

We attend emergency hot water call-outs right across Sydney and Greater Sydney. Response time depends on the hour, your location and current jobs — we'll tell you honestly how soon we can be there when you call.

Suburbs we coverWestern SydneySouth West SydneyParramatta & CumberlandInner WestCanterbury-BankstownSt George & SutherlandNorthern BeachesNorth ShoreThe HillsEastern Suburbs
After-hours & pricing

Honest about what after-hours costs

Our phone line is attended 24 hours, and we attend genuine after-hours and overnight emergency call-outs across Sydney — not just a next-business-day callback.

After-hours and weekend work carries a call-out that's higher than a standard weekday visit — that's normal across the trade. We tell you what applies before we attend and quote the repair itself before any work starts, so there's no bill-shock when the job's done.

If it turns out your situation is safe to hold until morning, we'll say so honestly and book you first thing rather than charge you an after-hours rate you didn't need.

Sydney Hot Water Systems service van attending a 24-hour emergency call-out
Line attended 24 hours, after-hours call-outs across Sydney — licensed, insured plumbers.
Emergency questions

24-hour & after-hours help

Do you really attend 24 hours, or just take a message?
Our line is attended 24 hours and we attend genuine after-hours emergency call-outs across Sydney. When you call, a real person triages your situation and gets a licensed plumber moving — it isn't an answering service that calls you back next business day.
How fast can you get to me?
It depends on the time, where you are in Sydney and how many jobs are running — so we won't quote you a guaranteed minute figure we can't promise. What we will do is tell you honestly, when you call, roughly how soon we can be there, and prioritise genuine emergencies like a burst tank or a vulnerable household with no hot water.
What does an after-hours call-out cost?
After-hours, weekend and overnight work carries a higher call-out than a standard weekday visit, as it does across the trade. We tell you what applies before we attend and quote the repair itself before starting, so you approve the price up front.
My tank has burst — what do I do right now?
If you can safely reach it, turn off the water supply to the unit (and the power or gas if it's safe to do so) to stop the flooding, then call us. Don't try to dismantle the unit yourself — we'll make it safe and advise repair or replacement when we arrive.
I can smell gas — should I still call you first?
Safety first: don't touch switches, put out flames, turn the gas off at the meter only if it's safe, get everyone outside, and call 000 or your gas emergency line if anyone's in danger. Once it's safe, call us and we'll attend the appliance.
Is it an emergency, or can it wait until morning?
Burst tanks, flooding, gas smells, scalding water and no hot water for a vulnerable household are emergencies. A unit that's simply old or slightly leaking can often wait — call us and we'll tell you honestly whether it needs tonight or can be booked first thing, so you don't pay an after-hours rate you don't need.
Don't wait

Call now for emergency hot water help

Burst tank, no hot water, gas smell? Our line is attended 24 hours — call 1300 09 66 68 and we'll get a licensed Sydney plumber moving.

Call 1300 096 668